Vesteda tenants are the most satisfied in Customeyes’ survey

Each autumn, Vesteda and 11 other property investors commission Customeyes to conduct a tenant satisfaction survey. This year, Vesteda emerged as best-in-class in virtually all areas.

The survey results show that Vesteda tenants are the most satisfied tenants in the benchmark survey, as they gave us a score of 7.3 for overall satisfaction. Their satisfaction with our services rose to 7.3 from 7.2, while the score for our handling of repair requests rose by 0.2 points to 7.6. Our tenants also gave Vesteda high scores for their homes (7.6) and their living environment (7.7).

Focus on internal processes
The Vesteda board member responsible for tenant satisfaction, Michiel de Bruine, says he is proud of this solid result: “Over the past year, in consultation with our suppliers, we have focused on a number of internal processes, including the follow-up on repair requests. It’s great that these efforts have immediately paid off with a higher satisfaction score. Of course there is always room for improvement, but the current results are an enormous compliment from our tenants to our employees and suppliers.”

Customeyes
Customeyes, an independent research agency, conducted the tenant satisfaction in September 2025. Customeyes invited more than 5,600 Vesteda tenants to participate in the survey. The participation rate was 44.9%, which makes the sample representative.